- If you ask us technical questions please don't argue with us because you don't like our answer. If you think you know more about the
topic, why ask? And if we're arguing with you,it's because we are positive
that we are correct, otherwise we'd just say "I don't know" or give you
some tips on where to look it up. We don't have the time to just argue
for the sake of it.
- Starting a conversation by insulting
yourself (i.e. "I'm such an idiot") will not make us laugh, or feel
sorry for you; all it will do is remind us that yes, you are an idiot
and that we are going to hate having to talk to you. Trust us ; you don't
want to start a call that way.
- We are ok with you making
mistakes, fixing them is our job. We are not ok with you lying to us about
a mistake you made. It makes it much harder to resolve and thus makes
our job more difficult. Be honest and we can get the problem resolved
and continue on with our business.
- There is no magic "Fix it"
button. Everything takes some amount of work to fix, and not everything
is worth fixing or even possible to fix. If we say that you just need to
re-do a campaign that you spent valuable time and money to complete, please
don't get mad at us. We're not ignoring your loss, and it's not that we
don't like you. We just cant always fix everything.
- Not
everything you ask us to do is "urgent". In fact, by marking things as
"urgent" every time, you almost ensure that we treat none of it as a
priority.
- You are not our only client (that's why you don't pay us a salary and benefits), and you
usually don't have the most urgent issue. Give us some time to get to
your problem, it will get fixed. We know that you will decide to continue to use us based on our responsiveness as well as the quality of our work. Believe us, we are working as efficiently and rapidly as we can.
- Emailing us several times
about the same issue in the same day is not only unnecessary, it's
highly annoying. We will typically respond as soon as we have something useful to say. If it is an urgent issue, let us know (see number
5).
- Yes, we prefer email over telephone calls. It has nothing to
do with being friendly, it's about efficiency. It is much faster and
easier for us to list out a set of questions that we need you to answer
than it is for us to call and ask you them one by one. You can find the
answers at your leisure and while we're waiting we can work on other tasks.
adapted from "10 things your IT guy wants you to know" at http://www.javameblog.com/2007/08/10-things-your-it-guy-wants-you-to-know.html.
|
Subscribe to this comment's feed
